Documentation

Chance2Brand has a transparent pricing model, divided into app costs, product costs, and shipping costs:
 

Shopify App Costs:

Product Costs*:

Shipping Costs*

You can import products into your shop with the click of a button and start selling right away.

Before you start selling, you should carefully check your margins. Please consider the following points:

• All price indications in our app are net, so the respective applicable VAT must be added
• In addition to product costs, we charge shipping costs for delivering your products
• The gross margin is displayed in our tool. Make sure it covers taxes, shipping, and other costs.

After importing a product, you can edit it fully within your Shopify system:

• Our system does not synchronize product details, apart from stock, allowing you full control over editing within your Shopify system. 
• Please make sure not to change the SKU of the product, as this may lead to errors during order processing.
• Our system cannot process product variants, as orders are processed based on the parent SKU.
   

As long as you do not use a custom design, our standard design (No branding, just standard information) will be used for your customer orders. Our standard design is kept simple and does not carry any branding or logos:
 

You can either upload a logo or replace the entire label design. 

The branding features are available when:

• You are at least subscribed to the "Starter" plan
• You have added the product to your Shopify store

Branding Feature 1: Logo Upload

• Select "Edit" for the desired product. An editing window will open.
• Go to the "Branding" tab
• Select Upload
• Upload your logo in the Logo Upload section
• You can upload your logo with any aspect ratio:
  • 1:1 results in a small logo on the product
  • 3:1 results in a medium-sized logo on the product
  • 2:1 results in a large logo on the product

• Our system adds the logo to our basic template and generates a main image with your logo on the product
• Go to the "Product Images" tab in the editing window to generate additional images.

Tip: You can also add a logo to multiple products at once. Simply select several products, choose the "Upload Logo" option, and click "Apply"

In the "Branding" tab of a product’s editing window, you will find links to logo generators from Canva and Looka. Here is a tutorial for the Canva Logo Generator

Branding Feature 2: New Label Design

Design Option 1: Canva (Recommended)

Open the editing window by clicking "Edit" on the desired product. Go to the "Branding" tab and select "Design". Choose "Canva" and you will be redirected to the Canva template. You can use Canva for free and create an attractive design in just a few minutes. Here is our tutorial.

Design Option 2: Use PDF Template, Illustrator Template (Adobe & Co)

Open the editing window by clicking "Edit" on the desired product. Go to the "Branding" tab and select "Design". Choose "PDF, AI" and the templates will be downloaded. You can professionally edit the templates with programs like Adobe Illustrator. 

Option 3: Commission Chance2Brand

You can commission a design from us at any time. We will create a professional design according to your wishes in Canva or Adobe. 

Upload a Label Design

• Once you have completed a label design, you can upload it as a PDF file in the "Branding" tab.
• After uploading a branding, we will review it promptly and approve it. 
• If approval is not possible, the branding will receive a Rejected status. 
  • You can view the reason in the editing window under the "Branding" tab and adjust your label accordingly.

Our system automatically generates a product image once branding is approved. You can also create additional views of your product and lifestyle images. Follow these steps:

• Select "Edit" for the desired product.
• Go to the "Product Images" tab
• Select the desired images and then choose "Generate"
• The images will be generated within a few minutes
• You can transfer the generated images to your Shopify system using the "Sync" button
• You can download the generated images to your device using the "Download" button and use them freely

Orders are automatically synced between the Shopify app and your store. Once an order is placed, we will charge the product and shipping costs to the credit card/PayPal account you have on file with us and ship the order to your customer. Once the tracking number is available, it will be added to your order. Please use the "Request Fulfillment" feature in your Shopify system for the respective order to sync the tracking number with your Shopify system.
 

You can view and manage all orders in your Chance2Brand account under the "Orders" section:

• You independently enter into contracts with your customers, and consumers may have a statutory right of withdrawal towards you.
• You do not have a statutory right of withdrawal towards us, as you are purchasing the goods from us for commercial purposes.
• We do not assume any transport risks to your customers: Please ensure that your customers always receive tracking information and provide correct delivery addresses. We ship via DHL and UPS to minimize delivery issues.
• We provide the tracking information in your Chance2Brand account.
  • Please use the "Request Fulfillment" option within your Shopify order to ensure the tracking info is also synchronized with your Shopify system and shared with your customers.
• We will always do our best to find the best solution for you and your customers within our means.
• Please contact us for any quality issues via our contact form. We will get back to you promptly with a proposed solution.
• If unannounced returns are received at our location, we will review them and may refund the product costs. The inspection fee is €5 net plus VAT.

Here are some tips on how to handle customer requests:

• There is no statutory right of withdrawal for already opened dietary supplements, and you can decide how lenient you want to be in such cases. Watch out for suspicious customers who may be trying to abuse their legal rights.
• Dropshipping merchants typically avoid physical returns and try to offer customers alternative solutions, such as free replacements, refunds, or discounts.
• You should never resell already opened products under any circumstances.

We make sure to keep all products in sufficient stock. If a product goes out of stock, this will automatically be synchronized with your shop via our app to avoid incorrect orders.

We synchronize the stock levels with your system as follows:

• 50+ means that 50 or more units are available for your shop
• A number below 50 means that exactly this number of units is available for your shop.

You can purchase samples at our wholesale price at any time:

• Select "Edit" for the desired product
• An editing window will open, switch to the "Order" tab
• Select the desired quantity and shipping address
• Product and shipping costs will be displayed to you (plus VAT)
• Select "Create order", the order will now be created, and your payment method will be charged
• Tip: You can also select multiple products and place a bulk order from the menu.
  • Select the desired products
  • Select "Create order" from the action menu
  • Here is the tutorial

Please make sure to provide a valid credit card/PayPal account under My Account > Order Processing. We only process paid orders.